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1. Introduction

Don Meals (website URL: https://donmeals.ca/) appreciates your business and trust. We are a Winnipeg-based company, dedicated to creating high-quality, nutritious meal prep solutions to enhance your lifestyle and health. Please read this Privacy Policy and provide your consent to use our services.

2. Data Collected

Data Storage Location

Don Meals is a Winnipeg-based company, and we operate web services. We ensure that your data is securely stored and compliant with applicable privacy regulations. For more information on our data protection practices, please refer to our Privacy Policy or reach out to us with any questions.

Registration Data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Product Support

To receive support for our services, you need an active Don Meals account. Your account details will be securely stored, along with relevant information on any purchases or subscriptions, to ensure we can provide you with seamless support, access to resources, and other customer services.

Support Data

If you have registered on our website and have an active account, you can submit support requests to receive assistance. When you submit a support form, only the information you explicitly provide is collected and securely processed. Your consent is requested each time you create a new support request, ensuring transparency and control over your data. We handle your information according to our privacy standards to maintain the security and confidentiality of your details.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted securely by our email provider. Your data is handled in compliance with privacy regulations to ensure confidentiality and protection. For more details on our email provider’s privacy practices, please refer to their Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

• Verification/identification of the user during website usage;
• Providing Technical Assistance;
• Sending updates to our users with important information to inform about news/changes;
• Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
• over our customers’ personal information;
• Customize the website to make your experience more personal and engaging;
• Guarantee overall performance and administrative functions run smoothly.

3. Embedded Content

Pages on this site may include embedded content, such as videos or images, to enhance your experience. Embedded content from other websites behaves as if you are visiting those external sites directly. These third-party websites may collect data about you, use cookies, embed additional tracking tools, and monitor your interaction with their content, especially if you have an account and are logged into those sites. Below is a list of the services we use:

Facebook

The Facebook page is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Twitter

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

4. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

5. Third-Party Access to Your Data
We do not share your data with third parties in a way that reveals personal information, such as your email or name, except when necessary to provide the services you expect from us. Below are the only cases where limited data may be shared with trusted partners:

Payment Processor
For the purpose of processing payments and validating purchase information, we share necessary transaction details with our secure payment processor. This data exchange ensures your orders are handled efficiently and securely. Please refer to our payment provider’s privacy policy for more information.

Customer Support Platform
We use a secure platform to manage support requests. Any data shared with this platform is limited to the information you explicitly provide and consent to when submitting a support request, ensuring your data remains safe and handled in accordance with privacy standards.

6. How Long We Retain Your Data For

When you submit a support request or leave a comment, we retain its metadata until you request its removal. This helps us recognize you and approve comments automatically without needing further moderation.

If you register on our website, the personal information provided in your user profile is securely stored. You can view, edit, or delete your personal information at any time (with the exception of your username). Our website administrators also have access to view and edit this information to provide necessary support.

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7. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

8. Your Data Rights

General Rights
If you have a registered account on our website or have left comments, you can request an exported file of the personal data we retain, including any additional information you’ve provided.

You also have the right to request the deletion of any personal data we store. However, this does not apply to data we are required to retain for administrative, legal, or security purposes. For example, we cannot delete essential account information (such as your email address) if it’s necessary for us to provide continued services.

If you request that all your data be erased, please note that we will no longer be able to offer support or other product-related services to you.

GDPR Rights
Your privacy is very important to us. In line with the GDPR, we are committed to ensuring compliance with the European General Data Protection Regulation. Don Meals allows residents of the European Union to use its services, and we aim to fully support GDPR standards. For more details, please refer to the EU GDPR Information Portal.

9. Third Party Websites

Don Meals may provide links to third-party websites on our platform. These third-party websites are not screened for privacy or security compliance by Don Meals, and you release us from any liability related to the conduct of these external websites.

Social media sharing links, whether displayed as text links or social media icons, will only connect you to those third-party services when you explicitly click on them.

Please note that this Privacy Policy, along with any other policies in place, including future amendments, does not create rights enforceable by third parties or require disclosure of personal information related to users of the Service or Site. Don Meals is not responsible for any information collected or used by advertisers or third-party websites. We recommend reviewing the privacy policy and terms of service of any third-party site you visit through our links.

10. Release of Your Data for Legal Purposes

At times, it may become necessary for Don Meals to release your information in response to a legal request from a government agency or private litigant. You agree that we may disclose your information to a third party if we believe, in good faith, that it is required for a civil action, criminal investigation, or other legal matter.

In the event that we receive a subpoena affecting your privacy, we may choose to notify you, allowing you the opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves. However, we are not obligated to do either. We may also proactively report your activities and release your information to third parties if we believe it is necessary for legal reasons, such as suspected fraudulent activities.

You release us from any damages or liabilities that may arise from the disclosure of your information to law enforcement agencies or private litigants.

Any sharing of personal data for legal purposes will only be done in accordance with the laws of the country in which you reside.